Blackberry 9700 black screen of death




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I don't see it as a manufacturing, defective parts or quality issue. You have a user problem, not a device problem. I know 2 of these 4 were dropped in March. No physical problems appeared in the 4 weeks right after. One was dropped in a toilet over a weekend this summer.

Physical Damage

I told her to take out the battery and have her husband blow it out using the air compressor in their garage and let it sit for 24 hours. She did, and that Monday she popped the battery back in and it was up and running. One was dropped by their kid when he grabbed it out of his bag and threw it across the room. The battery popped out, but it all worked. This was Memorial Day. The second that white screened was well pampered by one of our older users who never dropped it or got it wet or had it crash.

It had nowhere near the wear and tear of the other 3. And it white screened slowly over the course of a week.

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Battling the 'BlackBerry White Screen of Death' | PCWorld

The only times I've had to wipe a device and reinstall the BB OS is when it crashed while opening an app or receiving email. All of the major incidents happened months ago, and no major problems occurred in the weeks right after. Nothing happened in the weeks leading up to the white screening. And it's interesting that all 4 happened within the same 2 month period.

If you do a search for WSOD on these forums, half the incidents happened out of the blue, NOT immediately from a drop or getting wet or system crash. I still say its a defective hardware issue Not sure why you think most people here think it is software All threads I have seen on the subject shortly have responses that it is hardware WHEN it is an all white screen with no error message. My one time personal experience was with my daughter's a couple of years back.

She let it slide off the bed onto a hard floor. White screen. No other symptoms. Wiped and reloaded OS ok, but still white screen. I don't think the is fragile. My daughter's was beat all to hell. She is rough on things.

Battling the 'BlackBerry White Screen of Death'

That drop did the trick, however. Still this is happening a lot going by posts on the forums. Wish I knew the answer to your question on what to replace or patch or reconnect. I still haven't come across the solution.

Force Reset

Thanks everyone for your comments. But getting back to my original question: Has anyone had any success in fixing the WSOD by adding electrical tape to any component? The white screen on 2 of the 4 Blackberries is back to normal, all because of 2 well placed slivers of electrical tape. Here's that we did: I placed 2 thin slivers of electrical tape on both sides of the fragile ribbon cable of the LCD screen. Placing tape on both sides lessens the pressure on the ribbon cable.

Little slivers of electrical tape fixed 2 of my 4 busted Bold s.

What Causes the WSOD?

I'll fix the rest tonight. This is what I mean by poor design and defective hardware from Blackberry. I hope this helps other people Post updates.

BlackBerry Forums Support Community

I'm curious about how long it will last. Good to see what and where the damage is done. Thanks for following up. Here are 2 more pics on what I did: For this BB Bold , I used 3 pieces of tape. I should also mention that on this one, I also broke off the plastic clip on the rear half shell of the case that was pressing against the ribbon cable.

I don't have pics of this, but it did the trick, and over 24hrs later, no WSOD. Thanks again for everyone's help and suggestions Hy i am having a very similar problem, i have 3 blackberries: I came out it had some vapor on it from the steam in the shower i wiped it off and it was perfectly fine. Then i kept turning it off and on sometimes screen becomes normal then it gets white in 1 minute if not less.

I said my blackberry had died, after that i got a new blackberry, and i kept the old one with me blackberry b: One month after i bought it, i was in las vegas so and i was walking around the hotel when i take my cellphone off my pocket and its a white screen. They said i had to buy a new one since prepaid does not have insurance. At this point i started searching how to fix it i bought the opening tool for blackberry and i started the experiment. I was working now with only the green plate and the lcd screen.

At this point i realized maybe blackberry b the one my dad droped in the water still has a good usb cable and a good screen if it didnt get damaged in the water. So i oppened blackberry b took the screen out of it placed it in blackberry a. If you dropped the phone or if it got wet, the problem may not be connected to the software and may not be something you can fix.

If you did get the BlackBerry wet, consider drying it out in a bowl of uncooked rice for a couple of days -- this will absorb the moisture and may get the phone working again. Sometimes, a black screen and red light are the product of the phone freezing and its software crashing. On some BlackBerry models, you can access the battery directly from the back of the phone; on others, you have to remove the back plastic on the phone and then press the battery release switch to eject the battery.

Leave the battery out for 20 or 30 seconds and then put it back in and turn the phone back on. If the phone turns on normally, the issue may have been a short in the battery. As with any smartphone manufacturer, Research in Motion released updated software for all of its BlackBerrys from time to time that fixes known glitches in the operating system. When the software loads, it will scan your device and check online to see if a new version of its software exists. Some users report conflicts between different BlackBerry models and expandable media, or SD, cards.

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